App11 Privacy Policy — How Your Information Is Kept Safe
At app11, the privacy and security of your personal information is our top priority. This policy explains what data we collect, why we collect it, and how we keep it safe.
Last Updated: 2026
Information We Collect
When you create an account and use our services on app11, we collect certain essential information. This data is used solely to provide our services and improve your experience.
Account & Identity Information
At registration, we collect your name, email address, mobile number, and date of birth. This information is used to verify your identity and manage your account. We never request personal data that isn't necessary.
Payment & Financial Information
Transaction details are collected when you make deposits or withdrawals via bKash, Nagad, or other local payment methods. This includes your mobile number, transaction amount (BDT), and reference number. Your full PIN or password is never collected or stored.
Device & Browser Information
We automatically collect technical information from the device you use to access app11, including device type, operating system, browser version, and IP address. This data is used to maintain platform security and detect unauthorized access.
Usage History & Behavioral Data
We collect information such as which pages you visited, how long you stayed, and which betting markets you participated in — all to improve our service quality and make your experience more relevant.
How We Use Your Information
App11 uses the data it collects only for specific, legitimate purposes. Your information is never used beyond what has been explicitly authorized.
- Account Management: To create your account, verify logins, and confirm your identity.
- Transaction Processing: To process deposit and withdrawal requests and maintain transaction records.
- Security: To detect fraud, unauthorized access, and suspicious activity.
- Customer Support: To help resolve your questions and issues.
- Service Improvement: To analyze usage patterns and improve your experience on the platform.
- Relevant Communications: To send you important updates, account notifications, and relevant offers.
We never sell or share your information with third-party advertisers.
Cookies & Tracking Technologies
App11 uses cookies on its website — small data files stored in your browser. These help remember your login status, save your preferences, and speed up page loading.
Essential Cookies
These cookies are strictly necessary for the platform to function correctly. They are used to maintain login sessions, store security tokens, and protect forms. Disabling these cookies will prevent the platform from working properly.
Analytics Cookies
Analytics cookies are used to understand how users interact with the platform. This data is analyzed in aggregate and is never used to identify any individual. You can disable these cookies at any time through your browser settings.
Most modern browsers offer built-in cookie controls. However, disabling cookies entirely may limit certain features.
Data Storage & Security
To keep your data secure, app11 employs industry-standard technical and organizational safeguards. Data is stored in encrypted form and is accessible only to authorized personnel.
Data Retention Period
Your data is retained for as long as your account remains active. Upon a closure request, data is deleted or anonymized once legal requirements have been fulfilled. Financial transaction records must be retained for a specified period in accordance with regulatory requirements.
Sharing Information with Third Parties
App11 never sells your personal information to advertisers or unrelated third parties. Limited data may be shared only in the following circumstances: with authorized payment processors (such as bKash or Nagad), with government authorities to meet legal obligations, and with security partners for fraud prevention. Even in these cases, only the minimum necessary information is shared for a specific purpose.
Your Rights Over Your Data
At app11, you have clear rights over your own data. We respect those rights and are ready to assist with any request.
Right to Access
You may request to know what information we hold about you.
Right to Correction
You may request that we correct any inaccurate or outdated information we hold about you.
Right to Erasure
You may request to close your account and have your data deleted.
To exercise any of these rights, write to us at support@app11.ws. We typically respond within 30 business days. In some cases, legal obligations may prevent us from deleting certain data — if so, we will explain why.
Policy Changes & Contact
App11 may update this Privacy Policy from time to time. We will notify you by email or through the platform before any significant changes take effect. The date of the latest update will always be shown at the top of this page.
Continued use of the platform after any changes take effect will be considered your acceptance of the updated policy. We recommend revisiting this page periodically.
Support & Contact
For any questions or concerns regarding this Privacy Policy, please get in touch with us. Our team is always ready to help.
Email: support@app11.ws
We typically respond within 24–48 hours.
Your Data Is Safe — Welcome to app11
You've read our Privacy Policy — now join app11 with confidence. Your data is protected, your transactions are secure, and the entire experience is in your language.